From Prinz Hoteles SA, company that manages the PRINSOTEL hotel establishments (Prinsotel La Dorada, Prinsotel La Pineda, Prinsotel Alba, Prinsotel Mal Pas, Prinsotel La Caleta and Villas Prinsotel Cala Galdana) we expressly inform all our clients:

1. That the company's privacy policy imposes maximum respect and strict use of personal data on its employees and suppliers.
2. That it is our responsibility to protect your data and that if there is a vulnerability in custody, whether internal or external, you will always be informed:
   a) Directly if we have your email address.
   b) If we do not have your email address, you will be notified immediately in this public space that you can consult at any time.
3. That if a vulnerability occurs, Prinz Hoteles SA will always inform you directly or through this public space of the type of private data that has been compromised.
4. That Prinz Hoteles SA never stores or safeguards payment method data such as debit or credit cards.

For any questions or queries about the cyber attacks suffered by the company, its depth and affected systems, you can contact our Data Protection Officer (DPO) by email at dataprotection@prinsotel.com.

Cyberattack of May 16, 2024
In relation to all of the above, we regret to inform you that on May 16, 2024, Prinsotel suffered a cyber attack and personal information related to your reservation may have been compromised. To find out more about the attack, consult the following document and if you have any actions or instructions that may be affected, consult the following document.