Información Legal

Cookie Policy

We inform you that the provider of information society services for this website https://www.prinsotel.com/es (hereinafter, the “Website”) is Prinz Hoteles, S.A., with registered office at Calle Ter, 27, Polígono Son Fuster, 07009 Palma de Mallorca, and Tax Identification Number (CIF) A-07190309. This Website uses its own cookies and similar technologies, as well as those of third parties (HTTP cookies, pixel trackers and local shared objects), which store and retrieve information from users when they browse the Website, for the purposes described in this Cookie Policy. In accordance with the principle of proactive accountability, the Prinsotel Group informs users that no personal data is collected or disclosed through this Website without first providing the legally required information and, where necessary, obtaining the users’ explicit consent.

What are cookies?

Cookies and similar technologies (local shared objects, flash cookies, web beacons, bugs, etc.) are small files created by the websites visited by users and downloaded onto their devices or browsers in order to store and retrieve certain information about them.

Types of cookies used on this Website

When you visit this Website, Prinsotel collects information through the following types of cookies:

Strictly necessary (technical) cookies:These cookies enable users to browse a website or application and use the different options or services available therein. They include cookies used to manage and operate the Website and enable its core functions, such as controlling traffic and data communication, identifying sessions, accessing restricted areas, remembering elements of products or services, completing purchase processes, managing payments, preventing fraud linked to service security, registering or participating in events, counting visits for software licence billing purposes, using security elements during browsing, storing content for video or audio playback, enabling dynamic content (such as loading animations), or sharing content via social networks. Cookies that allow the efficient management of advertising spaces included as part of the Website’s design or layout also fall into this category, provided that no user information is collected for purposes such as personalising advertising or other content.
Analytics or measurement cookies: These cookies allow the monitoring and analysis of users’ behaviour when visiting a website or application, including the measurement of advertising performance. The information collected is used to measure website or application activity in order to introduce improvements based on usage analysis.
Behavioural advertising cookies: These cookies store information about users’ behaviour obtained through continuous observation of their browsing habits, allowing advertising spaces on websites or applications to be managed and displayed more efficiently, thereby enabling the creation of specific profiles to show advertising tailored to those users.

Details of cookies and similar technologies used on the Website

NECESSARY COOKIES

PHPSESSID
Owner: First-party
Duration: Session
CookieScriptConsent
Owner: CookieScript
Duration: 1 year
_ga
Owner: Google LLC – prinsotel.com
Duration: 1 year

ANALYTICS OR MEASUREMENT COOKIES

_ga_V20TJ72LC9
Owner: Google Analytics
Duration: 1 year
ga
Owner: Google Analytics
Duration: 1 year

PERFORMANCE COOKIES

_clck
Owner: .prinsotel.com
Duration: 1 year
_clsk
Owner: Microsoft – .prinsotel.com
Duration: 1 day

REFERRAL COOKIES

MUID
Owner: Microsoft Corporation – .bing.com
Duration: 1 year
SRM_B
Owner: Microsoft Corporation – .c.bing.com
Duration: 1 day
MUID
Owner: Microsoft Corporation – .clarity.ms
Duration: 1 year
MR
Owner: Microsoft Corporation – .c.bing.com
Duration: 7 days
MR
Owner: Microsoft Corporation – .c.clarity.ms
Duration: 7 days
ANONCHK
Owner: Microsoft Corporation – .c.clarity.ms
Duration: 10 minutes
CLID
Owner: www.clarity.ms
Duration: 1 year
test_cookie
Owner: Google LLC – .doubleclick.net
Duration: 15 minutes
SM
Owner: .c.clarity.ms
Duration: Session

Third-party cookies and international data transfers

The third-party cookies used on this Website belong to providers located outside the European Economic Area. Google is based in the United States, meaning that the processing of data carried out through its cookies involves an international data transfer to a country that does not provide a level of data protection equivalent to that of the European Union. According to the information provided by Google, appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR), in particular through the use of Standard Contractual Clauses, which may be consulted at the following link: https://policies.google.com/privacy/frameworks?hl=en-US

In any event, international data transfers to the United States may give rise to regulatory concerns, as US data protection legislation allows certain public authorities broad access to foreign citizens’ data without offering safeguards equivalent to those required under EU law. Google also provides opt-out mechanisms and other solutions to prevent the use of data collected through its cookies, such as the Google Analytics Opt-out Browser Add-on.

Managing and controlling cookies

If you have allowed the installation of cookies and similar technologies through the cookie management and configuration system used by the Prinsotel Group on this Website, you may change or withdraw your consent at any time. You may also delete cookies already installed on your device through your browser settings. Please note that on devices running iOS 14.5, iPadOS 14.5, tvOS 14.5 or later versions, effective consent settings for cookies used for behavioural advertising, analytics, measurement or personalisation purposes that rely on device identifiers must be managed via Settings > Privacy > Tracking. If you choose to use the tools provided by your browser, please be aware that the procedure for changing settings or deleting cookies and similar technologies may vary depending on the browser used.

For further information on how to withdraw your consent, disable cookies, or if you have any questions regarding this Cookie Policy, you may contact the Data Controller at: dataprotection@prinsotel.com

Protection of minors

Interaction with this Website and the use of its various forms, including forms for the purchase of products and services, are not specifically directed at children under fourteen (14) years of age. Where possible, users are asked to provide their date of birth as a means of verifying compliance with this requirement. The Prinsotel Group accepts no responsibility for the use of devices or terminals by users under fourteen (14) years of age when browsing this Website. However, we are aware of the special protection afforded to minors’ personal data. Accordingly, if a user is under fourteen (14) years of age, they must inform their parent or legal guardian before continuing to browse the Website so that cookies may be accepted, configured or rejected. Parents or legal guardians who are concerned about the use of minors’ personal data may contact the Prinsotel Group at any time at: dataprotection@prinsotel.com

Information collected through cookies and similar technologies

When strictly necessary cookies are installed on your device or browser, or when users expressly consent to the installation of other types of cookies and similar technologies, the Website’s Data Controllers and third parties (service providers or unrelated third parties) may collect certain information, including:

Technical details of users’ devices
Information about the use of the Website’s services
Records of the informed consent expressly given by users for the installation of cookies and similar technologies

Privacy relating to the use of cookies and similar technologies

For information about the Data Controller responsible for the personal data collected through cookies and similar technologies, their purposes, recipients and retention periods, please consult our Privacy Policy. To exercise your rights of access, rectification, objection, erasure, restriction, data portability and, where applicable, the right not to be subject to automated individual decision-making, including profiling, please contact: dataprotection@prinsotel.com

Additional information

This Cookie Policy may be updated depending on the cookies and similar technologies used by the Website. All information and documentation are also available in English and Portuguese via the relevant drop-down menu and are provided for information purposes only. In the event of any discrepancy between these versions and the Spanish version, the latter shall prevail.

Last updated: 3 February 2026