Frequently Asked Questions

Booking through the official website ensures you book at the best price online. In addition to the official website you will find exclusive accommodation types, offers, rates and diets.

Exclusive 10% discount for registering with PRINSOTEL ADVANTAGES, free of charge. Remember to visit the SPECIAL PRICES webpage to find out about current promotions.

Via the official website www.prinsotel.com. Check availability by specifying the hotel, the dates and the exact number of people. Confirm your booking in 3 steps:

1. Choose your room, suite or apartement.
2. Choose your meal plan
3. Confirm your stay with your details.

• Payment Type: Payment is made directly at the hotel.
• Reservation Method: Reservations must be made through www.prinsotel.com.
• Payment Guarantee: A credit or debit card will be requested to guarantee the reservation, but the charge will be made at the hotel; nothing will ever be charged in advance.

Yes, only the flexible rate and the cancellable rate allow you to CANCEL your booking for free. See in your particular conditions how many days before your arrival date you are allowed to cancel your reservation. Failure to do so on the permitted date will be charged 100% of the reservation as a penalty.

You must manage the cancellation from the menu section MY BOOKING

1. Go to the "My booking" section.

2. Insert the booking confirmation code.

3. Select the Cancel option.

If you have booked through an external agency (Booking.coINGm, Expedia, Travel Agency, etc.), you must contact them to manage all the details.

No, bookings cannot be modified. In the case of flexible or cancellable rates, you can access the MY BOOKING section, cancel your current booking and proceed to make a new booking.

Please check availability and price first, as both are subject to change.

- If you cannot find your booking with your booking ID, please contact the customer service department on +34 971 706 076, by email at wecare@prinsotel.com or via social networks: @prinsotel (Instragram and Facebook).

- If you have booked through an external agency (Booking, Expedia, Travel Agency, etc.), you must contact them to manage your booking directly with the person with whom you have the contract.

If you download the PRINSOTEL HOTELS mobile APP, available for Android or iPhone, you will find all our services, restaurant menus and prices, the weekly entertainment activities calendar, the opening and closing times of our facilities, massage and treatment services, and much more information.

Check-in time is from 14:30 o'clock.

Check-out time is before 12:00 pm

The website www.prinsotel.com will always offer you available rooms based on the number of people and ages entered in the search engine. It is essential to enter the total number of people who will be staying, including children and babies. It will not be possible to add people to the reservation if the maximum occupancy of the room has already been reached. In no case can 4 adults be accommodated in the same room.

For more information, please note the following:

• Double Rooms: The maximum number of adults is always two.
• Suites and Apartments: The maximum occupancy is 2 adults, 2 children, and a baby, or 3 adults and one child.

With the exception of Prinsotel Mal Pas, where neither children nor babies can be accommodated in the junior suites or superior double rooms.

Late check-out can be requested at the hotel reception the day before the end of your stay. It will only be possible depending on the occupancy of the hotel, it cannot be guaranteed. This has a cost of 30€ until 15:00h and 60€ until 18:00h.

In any case, you can store your luggage at the hotel and continue enjoying the facilities.

The reception team will be happy to store your luggage in our luggage room until the time you need to leave the hotel.

The check-out of the room or flat must be done before 12:00 but you will still be able to enjoy the facilities.

No está permitido. Sin embargo, pueden hacer uso de ellas durante todo el día gratuitamente.

Cots and high chairs are free of charge in all our hotels. They are automatically included in the room, with no need to request them, as long as a baby under 3 years old has been included in the reservation.

Yes, there is always free parking in front of or next to the hotel in nearby streets.

Yes, there is a 24-hour reception service.

Yes, for a small deposit, which will be returned on the day of departure.

No, at this time we clean filters and water with delicate products.

Yes, in all hotels and for all ages, up to 14 years old. With the exception of Prinsotel Mal Pas, where there is no children's entertainment..

Yes, complimentary showers are provided subject to availability.

Yes, reception will inform you of the best options available.

No animals are allowed, with the exception of guide dogs.

Yes, the hotel has bicycles for hire. You can consult the catalogue directly at reception.

The breakfast is buffet style, where every day there are special corners of cold meats, pastries, cereals...etc.

Yes, all our hotels offer gluten-free, lactose-free... etc. products. You can contact reception in advance or directly with the Maître, to indicate your allergy, intolerance or special diet, so that they can prepare dishes adapted to your needs.

No, none.

Yes, when booking Half Board or Half Board Plus, purees are free of charge. They can be ordered directly from our Maître at the buffet restaurant. Options: meat, vegetables, fish and fruit.

Breakfast and dinner at the Kitchen Market Buffet Restaurant.

Unfortunately, this is not possible.

Yes, we recommend our Snack Bar Salt & Co, which has a wide and varied menu.

No, beverages are not included in any meal plan, they must be paid for separately.

The Half Board Plus offers our guests free choice of restaurants during dinner and for the entire stay, so they can dine in a different restaurant every night. This option is only available at the following hotels: Prinsotel La Dorada, Prinsotel Alba and Prinsotel La Caleta.
Restaurants to choose from:

Kitchen Market Buffet Restaurant

Picco Restaurant

Grill Restaurant

With Half Board Plus, guests have access to all restaurants, so they will have multiple dining options. Throughout your stay you will be able to choose a different restaurant for dinner every night.

Yes, during breakfast and lunch, casual dress is required; for dinner, casual dress.
Casual dress: Women, men and children: T-shirts, shorts, skirts, dresses, sarongs, flip-flops, trainers.
Casual dress: Women/girls: blouses, skirts, jeans and dress shorts, casual T-shirts, tennis shoes, dress sandals. Men/Boys: long trousers, dress shorts, shirts, T-shirts with sleeves, dress shoes or sandals. No swimming costumes or wet clothing will be allowed.

We recommend booking a table for the PICCO restaurant and the Grill restaurant. You can book a table from the hotel App and/or directly from reception.
Download the Prinsotel Hotels app from the App Store or Play Store on your mobile device.

More information about the PICCO restaurants in the following link www.picco.es

Yes, our Miniclub offers entertainment and activities in all our Prinsotel hotels.

*With the exception of Prinsotel Mal Pas, which does not offer entertainment for children.

Our Miniclub is open every day from 10:30h to 11:30h and 15:00h to 17:00h. (*Times may vary depending on the hotel and the season).

Children from 0 to 3 years old must be accompanied by an adult. Children from 4 years and up can be left alone during the activities, but parents must remain at the hotel and be located.

The animation team carries out different activities such as water sports, volleyball, handicrafts...etc. For all ages!

During the day there are also different activities for adults such as aquagym, yoga, water polo, archery...etc. The activities vary during the season, you can consult them directly at the hotel.

Yes, there is a Mini-Disco from 20:00 to 21:00.

*With the exception of Prinsotel Mal Pas, there is no entertainment for children.

Yes, during the week there are different evening activities/shows (such as live music, juggling, etc.).

To redeem a PRINSOTEL VOUCHER, enter your code in the field that says PROMOTIONAL CODE in the availability search on the website www.prinsotel.com, and it will be automatically applied.