Frequently Asked Questions

Booking through the official website ensures you book at the best price online. In addition to the official website you will find exclusive accommodation types, offers, rates and diets.

Via the official website www.prinsotel.com. Check availability by specifying the hotel, the dates and the exact number of people. Confirm your booking in 3 steps:

1. Choose your room, suite or apartement.
2. Choose your meal plan
3. Confirm your stay with your details.

• Payment Type: Upon booking, a non-refundable initial charge of €50 will be made on the provided card as a guarantee to hold the room(s). This amount will be deducted from the total reservation, which will be automatically charged 15 days before the arrival date.
• Reservation Method: Reservations must be made through www.prinsotel.com.

Yes, only the rate you have booked allows cancellation.

In case the reservation includes several rooms and you wish to cancel 1 or more of them, it will not be possible, as the rate does not allow partial cancellations, i.e. it must be cancelled in its entirety.

Please refer to the terms and conditions of the tariff of your booking. If the reservation is not cancelled before the permitted date, you will be charged 100% of the reservation as a penalty.

You must manage the cancellation from the customer area MY BOOKING

1. Go to the "My booking" section.

2. Insert the booking confirmation code.

3. Select the Cancel option.

If you have booked through an external agency (Booking.coINGm, Expedia, Travel Agency, etc.), you must contact them to manage all the details.

No, bookings cannot be modified, no booking information can be modified

If the reservation includes several rooms and you wish to cancel 1 or more of them, it will not be possible, as the rate does not allow partial cancellations, i.e. you must cancel the reservation in its entirety

If your booking allows cancellation, you can manage your booking from the customer area in MY BOOKING.

Before cancelling we recommend that you check availability and price, once the new booking has been confirmed, proceed to cancel your booking from the customer area.

- If you cannot find your booking with your booking reference, please contact the customer service department on +44 330 828 0946, WhatsApp (+34) 971 706 076 or via social networks: @prinsotel (Instragram and Facebook).

- If you have booked through an external agency (Booking, Expedia, Travel Agency, etc.), you must contact them to manage your booking directly with the person with whom you have the contract.

If you download the PRINSOTEL HOTELS mobile APP, available for Android or iPhone, you will find all our services, restaurant menus and prices, the weekly entertainment activities calendar, the opening and closing times of our facilities, massage and treatment services, and much more information.

Check-in time is from 14:30 o'clock.

Check-out time is before 12:00 pm

The website www.prinsotel.com will always offer you available rooms based on the number of people and ages entered in the search engine. It is essential to enter the total number of people who will be staying, including children and babies. It will not be possible to add people to the reservation if the maximum occupancy of the room has already been reached. In no case can 4 adults be accommodated in the same room.

For more information, please note the following:

• Double Rooms: The maximum number of adults is always two.
• Suites and Apartments: The maximum occupancy will be 4 people, with a limit of 3 adults.

With the exception of Prinsotel Mal Pas, where neither children nor babies can be accommodated in the junior suites or superior double rooms.

Late check-out must be requested at the hotel reception the day before the end of your stay. It will only be possible depending on the occupancy of the hotel, it cannot be guaranteed. This has a cost of 35€ until 15:00h and 65€ until 18:00h.

In any case, you can store your luggage at the hotel and continue enjoying the facilities.

The reception team will be happy to store your luggage in our luggage room until the time you need to leave the hotel.

The check-out of the room or flat must be done before 12:00 but you will still be able to enjoy the facilities.

No está permitido. Sin embargo, pueden hacer uso de ellas durante todo el día gratuitamente.

During the booking process you can add the cot free of charge to your reservation. High chairs must be requested directly from the hotel.
Cots and high chairs are free of charge in all our hotels, subject to availability.

Yes, there is always free parking in front of or next to the hotel in nearby streets.

Yes, there is a 24-hour reception service.

Yes, for a small deposit, which will be returned on the day of departure.

No, at this time we clean filters and water with delicate products.

Yes, in all hotels and for all ages, up to 14 years old. With the exception of Prinsotel Mal Pas, where there is no children's entertainment..

Yes, complimentary showers are provided subject to availability.

Yes, reception will inform you of the best options available.

No animals are allowed, with the exception of guide dogs.

Yes, the hotel has bicycles for hire. You can consult the catalogue directly at reception.

The breakfast is buffet style, where every day there are special corners of cold meats, pastries, cereals...etc.

Yes, all our hotels offer gluten-free, lactose-free... etc. products. You can contact reception in advance or directly with the Maître, to indicate your allergy, intolerance or special diet, so that they can prepare dishes adapted to your needs.

No, none.

Yes, when booking Half Board or Half Board Plus, purees are free of charge. They can be ordered directly from our Maître at the buffet restaurant. Options: meat, vegetables, fish and fruit.

Breakfast and dinner at the Kitchen Market Buffet Restaurant.

Unfortunately, this is not possible.

Yes, we recommend our Snack Bar Salt & Co, which has a wide and varied menu.

No, beverages are not included in any meal plan, they must be paid for separately.

The Half Board Plus offers our guests free choice of restaurants during dinner and for the entire stay, so they can dine in a different restaurant every night. This option is only available at the following hotels: Prinsotel La Dorada, Prinsotel Alba and Prinsotel La Caleta.
Restaurants to choose from:

• Kitchen Market Buffet Restaurant
• Picco Restaurant
• Grill Restaurant

With Half Board Plus, guests have access to all restaurants, so they will have multiple dining options. Throughout your stay you will be able to choose a different restaurant for dinner every night.

This meal plan is exclusive at PRINSOTEL LA DORADA, ALBA and LA CALETA and only in the superior categories with private pool or hot tub. At PRINSOTEL LA DORADA you can choose to have breakfast at the Kitchen Market Buffet Restaurant or à la carte at the Winners Sports Bar. At PRINSOTEL ALBA and LA CALETA, breakfast is served in the Kitchen Market Buffet Restaurant.
It also offers additional benefits such as: personalised check-in/out, access to the Lounge with coffees, juices and canapés, priority table reservation on the terrace of the Buffet Restaurant, welcome drinks in the Mini fridge in the Suite and Spa circuit*.

*Spa circuit (for over 18s) only at PRINSOTEL LA DORADA.

This meal plan is exclusive at PRINSOTEL LA DORADA, ALBA and LA CALETA and only in the superior categories with private pool or hot tub.
It also offers additional benefits such as: personalised check-in/out, access to the Lounge with coffees, juices and canapés, priority table reservation on the terrace of the Buffet Restaurant, welcome drinks in the Mini fridge in the Suite and Spa circuit*.

*Spa circuit (for over 18s) only at PRINSOTEL LA DORADA.

Guests with Half board PLUS enjoy the same dinner benefits as Club guests, meaning they can dine in all the hotel's restaurants, choose from an à la carte menú, and enjoy table service. Each person mayselect a starter, a main course, and a dessert. Drinks are not included.

The difference is that the Club guests can also have breakfast à la carte with table service at Winners Sports Bar, which is not included for Half board Plus guests, as it is a special service for roons with a private pool or hot tub. Half board Plus also does not include access to the Prinsclub or personalized check-in/out. With half board Plus, the additional Benefit is the à la carte dinner service.

Yes, during breakfast and lunch, casual dress is required; for dinner, casual dress.
Casual dress: Women, men and children: T-shirts, shorts, skirts, dresses, sarongs, flip-flops, trainers.
Casual dress: Women/girls: blouses, skirts, jeans and dress shorts, casual T-shirts, tennis shoes, dress sandals. Men/Boys: long trousers, dress shorts, shirts, T-shirts with sleeves, dress shoes or sandals. No swimming costumes or wet clothing will be allowed.

We recommend booking a table for the PICCO restaurant and the Grill restaurant. You can book a table from the hotel App and/or directly from reception.
Download the Prinsotel Hotels app from the App Store or Play Store on your mobile device.

More information about the PICCO restaurants in the following link www.picco.es

Yes, our Miniclub offers entertainment and activities in all our Prinsotel hotels.

*With the exception of Prinsotel Mal Pas, which does not offer entertainment for children.

Our Miniclub is open every day from 10:30h to 11:30h and 15:00h to 17:00h. (*Times may vary depending on the hotel and the season).

Children from 0 to 3 years old must be accompanied by an adult. Children from 4 years and up can be left alone during the activities, but parents must remain at the hotel and be located.

The animation team carries out different activities such as water sports, volleyball, handicrafts...etc. For all ages!

During the day there are also different activities for adults such as aquagym, yoga, water polo, archery...etc. The activities vary during the season, you can consult them directly at the hotel.

Yes, there is a Mini-Disco from 20:00 to 21:00.

*With the exception of Prinsotel Mal Pas, there is no entertainment for children.

Yes, during the week there are different evening activities/shows (such as live music, juggling, etc.).

To redeem a PRINSOTEL VOUCHER, enter your code in the field that says PROMOTIONAL CODE in the availability search on the website www.prinsotel.com, and it will be automatically applied.